A 99.9% Server Uptime
Our cloud website hosting system is based on a dependable, high–end hardware configuration and a strongly tweaked version of Linux. So, irrespective of what your site is, or how many visitors you’ve got, or even in case there’s a DDoS assault, our physical servers will stay up and running and your sites will remain accessible online.
All cloud website hosting plans plans come with a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it’s important to also build your own network architecture. That is the reason why we set up a custom–configured internal network in each one of our data centers. Based on top–class Juniper switches and routers, our internal network allows for unbelievably fast data transfer rates and is fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our US located datacenter, in our UK located datacenter, in our FI located datacenter, in our Eastern Europe located datacenter as well as in our AU located datacenter, regardless of which hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re unhappy with our web hosting services, or if you consider them inadequate, or if you decide that you should use a VPS plans rather than a cloud hosting plan – we will give you a refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain total control of your domains even when you close your account with us.
24/7 Technical Support
In case you run a web hosting company, your support engineers are of key importance. This is why we’ve carefully selected a highly capable group of support engineers, each with several years of practice behind his back. Thanks to them, our company offers 24x7 support with all our web hosting packages.
And not only that, we offer a 1–hour response time guarantee. All help requests are answered in less than an hour and our average support ticket response time is under twenty minutes!