Client Support Channels
A Sixty–Minute Ticket Response Guarantee
All your assistance requests will be dealt with within maximum sixty minutes after the ticket or e–mail was submitted. If your case needs additional assistance from a sysadmin, we will forward the support ticket or the email to the person in charge, right away and we will leave a note to inform you that more time will be needed for discovering the best solution. And if you take advantage of our Managed Services package, all of the tasks included there will be completed whenever you like.
A Top–Class Support Service
Our help desk support staff will be available to you 24x7x365 if you need assistance while working with the Hosting Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you require help with all the routine administration tasks on your dedicated hosting server, you can take advantage of the Managed Services package, that includes backup disk space, OS updates every week, installation and problem troubleshooting services, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Our Hosting Control Panel is preinstalled for every dedicated web hosting plan. Among its functionalities is a very time and effort–saving integrated knowledge base that will walk you step by step on everything that you can do. Most help articles also video versions that show all the tasks that you can perform in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.