1 hour ticket response
Timeliness is our major responsibility and this is the reason why we have a team of trained client support engineers who will be happy to offer a prompt answer to any question that you might possibly have. Simply open your technical support ticket from your Hosting Control Panel and we will respond within one hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute ticket response time.
A Top–Quality Client Support Service
Our client support team members possess substantial experience in the cloud website hosting plans world and are trained enough to find a rapid solution to your problem. If, however, the matter at hand is not within the competency of a tech support engineer, the trouble ticket will be forwarded to a programmer or admin for further investigation.
An Intuitive Help Section
In the Hosting Control Panel you will find an intuitive Help Center section where you can find quick tips on how you can use our services. You can see the answers to your questions in our F.A.Q. section, find more tips in the web hosting account administration articles or watch our educational video tutorials.