The access to the customer and technical support that a cloud website hosting company provides can tell you a lot for the services they provide too. When you are allowed to use only email messages and tickets, you have almost certainly found a reseller not the actual hosting supplier. When this is the case, you'll have to wait for a couple of days in order to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get hold of the real website hosting company for extra assistance. When the supplier can provide several options for communication with quick response time which are available at any time, they are most likely the top provider, not a reseller. Therefore you'll receive well-timed assistance and excellent support as they'll have direct access to the servers where your account is. Whatever the problem - technical or sales, it's generally much better to be able to communicate with your website hosting company right away via your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting
plans are twenty-four-seven, therefore you can forget about waiting for several days to get assistance. If you are not our client yet, you can phone us, chat with an agent or send an e-mail message. If you currently have an account, you'll be able to open a support ticket on top of the other three options for communication. You'll be able to select the most appropriate way to contact us based on what your location is or the equipment you use. We will assist you for more or less any webhosting-related query that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even then the max reply time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
You're able to try our support services even before you obtain a semi-dedicated server
account from us as we have telephone and live chat support for billing, pre-sales and common queries. Our agents will help you find the right package or provide you with information about our servers, to check whether the system requirements for your sites are met. When you are an active client, you can also contact us through electronic mail or via our ticketing system, that can be accessed through the Hepsia web hosting Control Panel. We guarantee that whenever you use any of these two ways of correspondence, you will get an answer within no more than one hour and that’s 24/7, including weekends and public holidays. In case you've used the website hosting services of other companies, even big ones, you will be able to compare the response time as it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
When using our VPS plans
, you will never need to wait for more than 1 hour so as to receive support for any kind of issue that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all support tickets which you open through your billing Control Panel or e-mail messages which you send to our technical support crew. We also have local phone numbers in several countries worldwide as well as a live chat service where we can assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the different ways of communication, so regardless what your question or issue is, there will always be somebody to assist you in a timely manner. When you need help with third-party software, that you cannot set up or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive prompt support in general, let alone when you manage a whole server, so each and every dedicated server
that we offer comes with 24/7 support with one-hour answer time guarantee regardless of the matter. This service is 100 % free for all the issues with the server or the software that was installed from our admins during the setup, which means that you can contact us as many times as you would like, even during holidays. You could either open a support ticket from your billing area or you could send an email message, and the actual answer time for either rarely surpasses thirty minutes as we have administrators available 24 / 7. If you want general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you can use our live chat service and talk to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you will be able to add to your server plan from your billing Control Panel.