There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a trouble ticket system. It’s the easiest method of communication for different reasons. In case no tech support staff member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy and paste extensive bits of information without needing to worry about typing errors, and in case a specific problem needs more time to be sorted out or a number of responses need to be exchanged, all the info will be in one place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which suggests that if you need to supply info or to adhere to instructions, you will have to use no less than two different accounts and this number may increase if you would like to administer a handful of domain names. Furthermore, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.