There are a number of ways in which you can contact the web hosting company whose services you’re using, but the one that you’ll always find regardless of which company you choose is a trouble ticket system. It’s the easiest method of communication for different reasons. In case no tech support staff member is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. In addition, you can copy and paste extensive bits of information without needing to worry about typing errors, and in case a specific problem needs more time to be sorted out or a number of responses need to be exchanged, all the info will be in one place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, which suggests that if you need to supply info or to adhere to instructions, you will have to use no less than two different accounts and this number may increase if you would like to administer a handful of domain names. Furthermore, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for an answer.
Integrated Ticketing System in Cloud Website Hosting
Our cloud website hosting plans feature an integrated ticketing system, which is an indivisible part of our custom-created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in the same location – payments, web files, e-mails, support tickets, etc., avoiding the necessity to go through different admin interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with just a few mouse clicks without ever signing out of your Control Panel. In the meantime, you can pick a category and our system will offer you a number of educational articles, which will give you additional information and which may help you solve any given problem even before you submit a ticket. We guarantee a response time of no more than one hour, even if it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with our company and you’d like to touch base with our client service staff representatives, you’ll be able to post a trouble ticket directly from your Hepsia hosting Control Panel instead of using an entirely different technical support platform like you will need to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to send a new ticket without hassle and to go through older tickets using a smart search filter. Furthermore, you will be able to read the relevant knowledgebase articles that our system will offer you based on the category that you select for your new ticket. You can accomplish all of these activities without signing out of your Control Panel at any time, which means that in case you bump into any complication or have a question, you can touch base with our technicians and resolve the particular problem in no more than an hour via one support platform.