A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is a very efficient method to get some information about the hosting services or have some issue resolved because you're talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller chance of errors when you exchange information like usernames or domain names, the more rapid response time since the communication is live plus the fact that you do not have to stay on the chat all the time - you can do something else entirely while the representative examines the issue involved. Furthermore, you're able to connect with a live chat room from any kind of computer that is connected to the web, avoiding the phone fees that you'll have to pay if you are calling to another country.
Live Chat Support in Cloud Website Hosting
As a part of the support services that we offer for all our cloud website hosting plans, you will find live chat support which is available twenty-four seven, even on holidays. You're able to contact us regardless if you already have an account or not, since we can help you with pretty much anything, ranging from giving you basic info on our services in case you are not our client yet and you're thinking about purchasing one of the packages, to assisting you with installing an email account in an email client. A part of the problems are more complex and time-consuming, which means that you will need to employ the ticketing system which is integrated in the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as part of our services, which means that any time you have any questions for our semi-dedicated hosting plans, you are able to talk with our customer care team at any moment regardless of whether you have already purchased your account or not. Generally, the chat service is intended for billing, pre-sales and common questions and troubles, yet we are able to help you with quite a few technical questions too. We can help you select the ideal plan for your web sites if you do not have an account yet, we can respond to all the billing questions or concerns you may have or we can help you with installing your new e-mail address on your PC or smartphone - all this will be done quickly as our live chat service is accessible all day long, each and every day. Any time you need support, you're able to talk with an agent and save a lot of time.