If you ever have any inquiries concerning your web hosting account or you face a problem with your websites, you will have to contact the hosting provider’s help desk support team. It may not matter how swiftly they’ll reply if you have a general enquiry, but an issue such as a failed software app update, for instance, may lead to your website becoming broken or invisible online. And the longer you have to wait for the support team to assist you, the longer the site will be inoperational. If you offer goods or services online, any downtime will affect your website in a negative way and you can lose existing or potential visitors. Many web hosting providers, primarily resellers, reply to e-mails and trouble tickets within twenty four hours, but in the electronic realm this is much too long, since visitors will scarcely ever revisit a website that isn’t functioning properly over prolonged periods of time.
One-Hour Response Guarantee in Cloud Website Hosting
Our cloud website hosting plans
feature a sixty-minute reply time guarantee, which suggests that irrespective of what enquiry or obstacle you may have, we’ll always be there to lend you a helping hand. As a matter of fact, it seldom takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both technical and sales matters. Our client support team representatives will be at your service 24x7, even on national holidays and weekends, which suggests that you’ll obtain immediate assistance at all times. We know just how priceless time can be, so by the time we respond to your support ticket or e-mail, we’ll have looked into the issue and, in case we haven’t figured out a solution, we’ll supply you with more information about what you have to do on your end, if the situation necessitates this. With our support services, you can be sure that there will be somebody to lend you a helping hand instantly, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
plan from our company, you can take full advantage of our astoundingly fast support services. You will get an answer to any ticket opened through the web hosting Control Panel or email sent to our technical and client support team in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. It often takes considerably less time to investigate and eliminate a problem. We’ll supply you with more information if the solution entails something that has to be done on your end. In case you contact us during weekends or holidays, the response time will be precisely the same and given the fact that our support team will be at your service 24 hours a day, 7 days a week, you’ll obtain immediate help for any technical, general or billing issue irrespective of what time of day or night it is.