Although this isn't the mainfactor to recognize a reliable cloud website hosting supplier from a bad one or a reseller from an actual supplier, being able to call and communicate with a live person is a sign that you are not working with a one-person service provider and that you will be able to reach somebody whenever you need support. The phone support for website hosting services may vary from basic to dedicated, so the problems that can be resolved through a call vary based on the particular company. In the general case, these matters are simpler and feature billing or first level technical issues because more complex tasks often need a support ticket where both you and the administrators can follow what is going on with a given situation. Nevertheless, being able to call your provider will save you lots of time and efforts for the numerous small issues that will eventually show up at the time you manage your hosting account.
Phone Support in Cloud Website Hosting
We believe that being able to talk with a live representative is rather important, for that reason we have three support lines around the globe (USA, UK and Australia) and you will be able to contact us on the phone for 14 hours a day. In case you consider acquiring one of our cloud website hosting plans, for example, you will be able to phone us and learn more about our solutions prior to ordering in order to make sure that we do meet all the system requirements for your sites. Following the order, you can contact us about any kind of sales and billing troubles you may experience, or receive any type of general or basic tech info that you need. We've aimed to find the perfect balance between telephone and ticket support, so for solely technical matters you can use the ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to help you if you have any questions about the semi-dedicated server plans that we supply. Whether you want to know more about the packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complicated problems could require a support ticket to give time to our tech support team to analyze, we will help you with lots of technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, the United Kingdom and Australia, we have local phone lines in these countries as well. If you're in a different country, we have a global number where you will be able to reach us.